Motivational Speaker and Service Level Training Specialist.

Having spent the larger portion of my corporate carrier within the Service arena, both within the Wholesale and retail environments I developed an infinity or rather a passion for service levels and this is what fuels my talks and training.

I started my career within the motor industry at an early age having built my first car when I was fourteen and racing by the time I was sixteen years old.
I qualified as a petrol technician and then as a diesel technician. During this time I was selected and trained in Industrial Engineering. This is the science of studying workshop flow and productivity and improving it, which translates to increased profits.

In 2004 I finally left the corporate sector and since then I have provided Warranty training, Service Adviser training, and Costing and Productivity training as well as continuing to provide the IE of workshops and assist in increasing profitability of various Service Departments throughout Africa.

I provide motivational talks with durations ranging from 30 minutes to 2 hours as well as training courses and workshops for any service staff as necessary.
The IE system is an initial 3 day analysis in which time I analyse the costing of job cards, allocation of productive hours and the loading of the workshop. An analysis is made of all the staff movements within the workshop to determine where time is wasted as well as the actual flow of work and vehicles required in order to maximise profit oppurtunities.

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Contact information for Motivational Speaking, Training or IE analysis of a Service Department.

Telephone  +27 (0) 83 2315 862

Electronic Mail  deryck@kdphoto.co.za


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