Motivational Speaker and Service Level Training Specialist.
Having spent the
larger portion of my corporate carrier within the Service arena, both
within the Wholesale and retail environments I developed an infinity or
rather a passion for service levels and this is what fuels my talks and
training.
I started my career within the motor industry at an early age having
built my first car when I was fourteen and racing by the time I was
sixteen years old.
I qualified as a petrol technician and
then as a diesel technician. During this time I was selected and trained in
Industrial Engineering. This is the science of studying workshop flow
and productivity and improving it, which translates to increased profits.
In 2004 I finally left the corporate sector and since then I have provided Warranty
training, Service Adviser training, and Costing and Productivity
training as well as continuing to provide the IE of workshops and assist
in increasing profitability of various Service Departments throughout Africa.
I provide motivational talks with durations ranging from 30 minutes to
2 hours as well as training courses and workshops for any service staff
as necessary.
The IE system is an initial 3 day analysis in which time I analyse the
costing of job cards, allocation of productive hours and the loading of
the workshop. An analysis is made of all the staff movements within the
workshop to determine where time is wasted as well as the actual flow of
work and vehicles required
in order to maximise profit oppurtunities.
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Contact information for Motivational Speaking, Training or IE analysis of a Service Department.
Telephone +27 (0) 83 2315 862
Electronic Mail deryck@kdphoto.co.za
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